Bookings

What if I feel that a no-show has been assigned in error?

Posted on September 2, 2015 by Community
When a restaurant marks you as a no-show, you will receive a notification email. If you feel that your booking has been recorded as a no-show in error, simply follow the link contained in the notification email to dispute the no-show and fill out the form with a brief explanation of the situation. If you have deleted this email or did not receive it, you may follow this link and fill out the form. State as many details as possible to help us to review your account with the restaurant's management. OpenTable reserves the right to request documentation, such as a receipt. OpenTable may adjust your point balance after this investigation. OpenTable cannot review disputes submitted more than 14 days after the booking date. Our mission is to aid you in maintaining a completely accurate OpenTable dining history. read more

Why did a restaurant require my credit card information to secure my booking?

Posted on September 2, 2015 by Community
Each individual restaurant sets their own credit card requirements, and some require this information regardless of party size. Because our policy is to mirror the booking policies of our restaurant partners, we implemented a credit card requirement for this booking.   read more

What is the corkage fee?

Posted on September 2, 2015 by Community
All of our restaurant partners are given the option to provide corkage policy information in their profiles. The language to look for is 'Personal wines welcome' and 'Personal wines welcome; corkage fee applies' in the 'More details' section of a restaurant's profile. If there is no corkage information listed, please call the restaurant to inquire about their policy. read more

How can I find the next available table?

Posted on September 2, 2015 by Community
If you search for a booking at an individual restaurant using the 'Find bookings by restaurant' tab or the 'See restaurant list' tab, and the result displays no available tables click the 'Find next available' button to reach a special search page.     Specify the date and time for which you'd like to search for the next available table at a particular restaurant.  Click 'Find a table' and OpenTable will instantly search for the next available date. If these results are not satisfactory, continue your search by choosing different dates and times again, or until the individual restaurant's limit is reached (some restaurants only take bookings one or two weeks in advance. read more

Why was my booking cancelled?

Posted on September 2, 2015 by Community
If you did not cancel your booking, but you received an email cancellation notice, then the restaurant has recorded your party as a 'cancellation' in their electronic reservation book. This could have been done by accident or if an issue suddenly affected the restaurant's ability to serve you. If the booking has not yet occurred, please contact the restaurant to see if they can reinstate your booking.If your booking was cancelled in error, and you did dine there, please click this link and fill out the form. Upon further review, we will adjust your account accordingly. read more

What constitutes a no-show?

Posted on September 2, 2015 by Community
Failure to honour or cancel a bookingIf you cannot honour your booking, and you do not cancel online or call the restaurant to cancel your booking ahead of time, the restaurant reserves the right to mark your booking as a no-show. Late arrivalMost restaurants hold bookings for 15 minutes. If your party has not arrived or called via phone within 15 minutes after your booking time, the restaurant reserves the right to mark your booking as a no-show or cancellation. Like no-shows, cancelled bookings do not qualify for any applicable OpenTable dining points. Breach of cancellation policySome restaurants implement 24-hour or 48-hour cancellation policies. For example, if you make a booking at a restaurant with a 24-hour cancellation policy, and you do not call to cancel until 8 hours prior to your booking time, the restaurant reserves the rig... read more

What is your no-show policy?

Posted on September 2, 2015 by Community
If you do not arrive for a booking, you will not receive any applicable OpenTable dining points for that booking. When a restaurant assigns no-show status to your web booking, OpenTable will automatically send an email to inform you of this. Your OpenTable account will be deactivated automatically if you accumulate four no-show bookings within the same twelve-month period. read more

How do I view, change or cancel a booking?

Posted on September 2, 2015 by Community
Please log in to OpenTable with your email address and password.*If you are not yet an OpenTable member, you can sign up to access your booking details online, or you can use the links provided in the booking confirmation email we sent to you. Once you have logged in, you see a symbol of a calendar sheet next to your name in the top right corner with your upcoming reservations (if any): Click on the calendar and you can check all your reservations, modify them, cancel them or invite more guests read more

What is your cancellation policy?

Posted on September 2, 2015 by Community
OpenTable is committed to providing superior quality services to its customers and restaurants. To assist us in maintaining a consistently high level of service with our member restaurants and patrons, customers are asked to cancel any bookings that they will be unable to honour at least 30 minutes in advance on the day of the booking. You may cancel your booking online or call the restaurant directly.   read more

What about cancellation fees for no-show bookings?

Posted on September 2, 2015 by Community
If a credit card is required to secure your booking, a message similar to the following example is displayed during the OpenTable booking process:'This restaurant requires a credit card in order to make this booking. This restaurant reserves the right to charge a cancellation fee according to its cancellation policy. Please note that online cancellations will only be accepted prior to 5PM two days before booking.'If a restaurant has provided us with the specific details of its cancellation policy, they will be stated in the above message. If you are concerned that a restaurant may charge you a fee according to its cancellation policy, please contact the restaurant directly to discuss the matter with the manager.OpenTable cannot be held responsible for the accuracy of cancellation policy information provided by restaurants for publication ... read more

Why do I have to call to confirm some bookings?

Posted on September 2, 2015 by Community
Some of our restaurants do require that you confirm your booking via phone. This is done to provide a level of security for the restaurant and helps to prevent people from making bookings and then not showing up. read more

Dining Rewards Programme

What constitutes a no-show?

Posted on September 2, 2015 by Community
Failure to honour or cancel a bookingIf you cannot honour your booking, and you do not cancel online or call the restaurant to cancel your booking ahead of time, the restaurant reserves the right to mark your booking as a no-show. Late arrivalMost restaurants hold bookings for 15 minutes. If your party has not arrived or called via phone within 15 minutes after your booking time, the restaurant reserves the right to mark your booking as a no-show or cancellation. Like no-shows, cancelled bookings do not qualify for any applicable OpenTable dining points. Breach of cancellation policySome restaurants implement 24-hour or 48-hour cancellation policies. For example, if you make a booking at a restaurant with a 24-hour cancellation policy, and you do not call to cancel until 8 hours prior to your booking time, the restaurant reserves the rig... read more

What is your no-show policy?

Posted on September 2, 2015 by Community
If you do not arrive for a booking, you will not receive any applicable OpenTable dining points for that booking. When a restaurant assigns no-show status to your web booking, OpenTable will automatically send an email to inform you of this. Your OpenTable account will be deactivated automatically if you accumulate four no-show bookings within the same twelve-month period. read more

OpenTable Account

I used to be able to publish my bookings and dining feedback on Facebook. Why can't I now?

Posted on September 2, 2015 by Community
We found that most of our customers weren't using this feature so we've switched it off to focus on other good stuff instead. You can still manually post your restaurant review and bookings to Facebook if you wish. read more

Reviews

How many dining feedback forms may I complete?

Posted on September 2, 2015 by Community
OpenTable diners may complete one dining feedback form for each OpenTable booking honoured. read more