1000 Point Bookings

100 Points Instead Of 1000 Points

Posted on September 30, 2014 by Sabine Haller
1000 point reservations are offered by certain restaurants during specific times of the day. Since the increased point value is a special promotion, OpenTable has no influence over which restaurants choose to offer 1,000 point tables, and how often they choose to offer them. It's completely at their discretion.      I got a 1000 point confirmation email, but still only received 100 points? If you booked the reservation correctly, but still only received 100 points, it's likely that the reservation was modified — either by you, or by the restaurant.   Any time a reservation is modified (e.g.: time is changed/ party size changed), the reservation is essentially being cancelled and rebooked. If the reservation is modified to a time outside of the 1000 point offer, the system will automatically downgrade the amount of poin... read more

Do you display 1,000 point tables within search results?

Posted on April 22, 2014 by Community
Yes! We want to make it easier for our users to find popular restaurants that offer 1,000 point tables and also meet that user's other search criteria. OpenTable dining points can be redeemed for OpenTable dining cheques, which can be used at any OpenTable restaurant.   For more information about the OpenTable dining rewards programme, click here. read more

Are there any special requirements to get my bonus OpenTable points?

Posted on April 22, 2014 by Community
After you've honoured your booking, OpenTable will automatically award the OpenTable points into your account. For 1,000 point bookings, we do require a minimum purchase of one main course (or the equivalent) per person. In addition, there must be two (2) or more people dining in order for you to earn the bonus OpenTable points. If your original booking is made for two or more people, but only one person ultimately dines, no bonus OpenTable points will be awarded. Please make sure to check in with the maître d' when you arrive at the restaurant to ensure that you are not marked as a no-show. If you are late (*or early!*) and arrive outside of the stated qualifying bonus point bookings schedule, your booking may no longer qualify for 1,000 OpenTable points.     read more

How do I make a 1,000 point booking?

Posted on April 18, 2014 by Community
There are 2 ways to make a 1000 point reservation   First of all, to be eligible for OpenTable points, you need to be a registered user, so you can earn points for reservations. After you go to the Opentable website and have logged in, you can make a 1000 point booking by following either of these steps:   Choose an area or City where you would like to book Click on the 1000-point Tables link You will see a list of the most popular 1000-point-table restaurants Scroll to the bottom of that list click on the link for all 1000-point-tables in your chosen area  A list of Restaurants in your area and the corresponding 1000 point table times are displayed. Chose a restaurant and book during the qualifying time (follow the steps below)     If you already know which restaurant you would like to book and know... read more

Bookings

The Secret Behind OpenTable’s Real-Time Bookings

Posted on July 7, 2015 by Community
When you book a table on the OpenTable website, or via one of our apps, your booking is instantly recorded in the restaurant's computerised reservation book - the same one the restaurant host uses to track all bookings. (It's the black terminal you may see when you arrive at the restaurant.)   Unlike other "online" booking services which rely on faxes or table allocations, OpenTable has a live internet connection into the restaurants’ table availability. So, information is accurate and up-to-date, ensuring that your bookings are confirmed instantly. read more

What is the corkage fee?

Posted on April 22, 2014 by Community
All of our restaurant partners are given the option to provide corkage policy information in their profiles. The language to look for is 'Personal wines welcome' and 'Personal wines welcome; corkage fee applies' in the 'More details' section of a restaurant's profile. If there is no corkage information listed, please call the restaurant to inquire about their policy. read more

Why did a restaurant require my credit card information to secure my booking?

Posted on April 22, 2014 by Community
Each individual restaurant sets their own credit card requirements, and some require this information regardless of party size. Because our policy is to mirror the booking policies of our restaurant partners, we implemented a credit card requirement for this booking. read more

Why did your site say no tables were available, but when I called the restaurant, I got one?

Posted on April 18, 2014 by Community
As a general rule, the availability you see on the OpenTable website and our Mobile Apps reflects the actual availability in the restaurant's computerised reservation book at the time of your search. On occasion the reservationist may make an exception based on special circumstances. For example, popular restaurants often offer a limited number of seating times, such as 6:00 PM and 8:00 PM. When a restaurant isn't busy, a reservationist may decide to accommodate a booking between seatings. Also, some booking requests, such as those with larger party sizes, do not match the standard table layout and associated booking slots at a restaurant. However, a reservationist may be able to accommodate those requests by reconfiguring or combining tables. read more

Why was my booking cancelled?

Posted on April 18, 2014 by Community
If you did not cancel your booking, but you received an email cancellation notice, then the restaurant has recorded your party as a 'cancellation' in their electronic reservation book. This could have been done by accident or if an issue suddenly affected the restaurant's ability to serve you. If the booking has not yet occurred, please contact the restaurant to see if they can reinstate your booking. If your booking was cancelled in error, and you did dine there, please click this link and fill out the form. Upon further review, we will adjust your account accordingly. read more

Why is my booking missing in my account?

Posted on April 18, 2014 by Community
Is it possible that you made the booking over the phone, in person, or under a different email addresses? If you have more than one OpenTable account, please check your other account to see if it might be there. Perhaps the booking did not go through completely. If you did not receive an email confirmation, then the booking may not have been completed, for example by clicking the 'Complete free booking' button. An email confirmation is always sent to the email address you provided when making your OpenTable booking. If you have an email confirmation of the missing booking, please forward this to us with brief explanation. read more

What about cancellation fees for no-show bookings?

Posted on April 18, 2014 by Community
If a credit card is required to secure your booking, a message similar to the following example is displayed during the OpenTable booking process: 'This restaurant requires a credit card in order to make this booking. This restaurant reserves the right to charge a cancellation fee according to its cancellation policy. Please note that online cancellations will only be accepted prior to 5PM two days before booking.' If a restaurant has provided us with the specific details of its cancellation policy, they will be stated in the above message. If you are concerned that a restaurant may charge you a fee according to its cancellation policy, please contact the restaurant directly to discuss the matter with the manager. OpenTable cannot be held responsible for the accuracy of cancellation policy information provided by restaurants for publicati... read more

What if I feel that a no-show has been assigned in error?

Posted on April 18, 2014 by Community
When a restaurant marks you as a no-show, you will receive a notification email. If you feel that your booking has been recorded as a no-show in error, simply follow the link contained in the notification email to dispute the no-show and fill out the form with a brief explanation of the situation. If you have deleted this email or did not receive it, you may follow this link and fill out the form. State as many details as possible to help us to review your account with the restaurant's management. OpenTable reserves the right to request documentation, such as a receipt. OpenTable may adjust your point balance after this investigation. OpenTable cannot review disputes submitted more than 14 days after the booking date. Our mission is to aid you in maintaining a completely accurate OpenTable dining history. read more

What constitutes a no-show?

Posted on April 18, 2014 by Community
Failure to honour or cancel a booking If you cannot honour your booking, and you do not cancel online or call the restaurant to cancel your booking ahead of time, the restaurant reserves the right to mark your booking as a no-show. Late arrival Most restaurants hold bookings for 15 minutes. If your party has not arrived or called via phone within 15 minutes after your booking time, the restaurant reserves the right to mark your booking as a no-show or cancellation. Like no-shows, cancelled bookings do not qualify for any applicable OpenTable dining points. Breach of cancellation policy Some restaurants implement 24-hour or 48-hour cancellation policies. For example, if you make a booking at a restaurant with a 24-hour cancellation policy, and you do not call to cancel until 8 hours prior to your booking time, the restaurant reserves the ... read more

What is your no-show policy?

Posted on April 18, 2014 by Community
If you do not arrive for a booking, you will not receive any applicable OpenTable dining points for that booking. When a restaurant assigns no-show status to your web booking, OpenTable will automatically send an email to inform you of this. Your OpenTable account will be deactivated automatically if you accumulate four no-show bookings within the same twelve-month period. read more

What is your cancellation policy?

Posted on April 18, 2014 by Community
OpenTable is committed to providing superior quality services to its customers and restaurants. To assist us in maintaining a consistently high level of service with our member restaurants and patrons, customers are asked to cancel any bookings that they will be unable to honour at least 30 minutes in advance on the day of the booking. You may cancel your booking online or call the restaurant directly. read more

Why do I have to call to confirm some bookings?

Posted on April 18, 2014 by Community
Some of our restaurants do require that you confirm your booking via phone. This is done to provide a level of security for the restaurant and helps to prevent people from making bookings and then not showing up. read more

How do I add a special request or note to my booking?

Posted on April 18, 2014 by Community
If you have a special request or note for a restaurant, you may enter this information in the 'Special requests' box provided when you make your OpenTable booking. This box is located on the page where you complete your booking.   If you think of a special request after you have made your booking, you need to call the restaurant directly to ensure that the maître d' receives your note. Please note that if you reply to a 'Booking confirmation' email with a special request or modification to your booking, the restaurant will not receive this reply - to add a request you need to call the restaurant. read more

How do I invite a guest?

Posted on April 18, 2014 by Community
You can send email invitations to your guests after you have confirmed a booking on OpenTable. To send an invitation, simply fill out the 'Invite friends' form located on the booking confirmation page. OpenTable will never save the email addresses of any of your guests or use them for any other purpose. To view our privacy policy, click here. read more

How do I view, change or cancel a booking?

Posted on April 18, 2014 by Community
Please log in to OpenTable with your email address and password. *If you are not yet an OpenTable member, you can sign up to access your booking details online, or you can use the links provided in the booking confirmation email we sent to you. Once you have logged in, you see a symbol of a calendar sheet next to your name in the top right corner with your upcoming reservations (if any): Click on the calendar and you can check all your reservations, modify them, cancel them or invite more guests read more

How do I make a booking in a different city?

Posted on April 18, 2014 by Community
To change locations, follow these instructions: Got to the OpenTable Website. Choose the City or County where you would like to make a reservation. Choose a restaurant from the list, or search for a specific restaurant. If you wish to change your home city permanently, you can change the settings in your profile:   Go to the OpenTable Website Click on your name in the top right corner Click on "My Profile" Click on "Account Details" Scroll down to "Dining Preferences" Update your Primary Dining City read more

How can I find the next available table?

Posted on April 18, 2014 by Community
If you search for a booking at an individual restaurant using the 'Find bookings by restaurant' tab or the 'See restaurant list' tab, and the result displays no available tables click the 'Find next available' button to reach a special search page.     Specify the date and time for which you'd like to search for the next available table at a particular restaurant.  Click 'Find a table' and OpenTable will instantly search for the next available date. If these results are not satisfactory, continue your search by choosing different dates and times again, or until the individual restaurant's limit is reached (some restaurants only take bookings one or two weeks in advance. read more

How do I make a booking?

Posted on April 18, 2014 by Community
First select a location from the opentable.co.uk home page. You will then be directed to that location's start page.   Type in an area, postcode or if you have a restaurant in mind, search for the restaurant name.  Enter the date and time that you'd like to dine, as well as the number of people in your party. Press "Find a table". OpenTable will check the computerised booking systems at all applicable restaurants and instantly display a list of restaurants that meet your criteria and tell you when they can accommodate you. OpenTable will return up to 5 available dining times with your requested time displayed in the centre. To confirm your booking, simply click on the time you want to dine. If you are not currently signed in, you will be prompted to sign in or continue making the booking as a new OpenTable customer. Fill in you... read more

Dining Cheques

Which restaurants do not accept OpenTable dining cheques?

Posted on April 22, 2014 by Community
We strongly encourage all OpenTable restaurants to take part in the OpenTable dining rewards programme. However, some restaurants choose not to accept OpenTable dining cheques. These restaurants are listed below:   34 189 Piccadilly Abacus Bar Abbey Bar Afternoon Tea at The Rooftop Restaurant at The Royal Shakespeare Theatre Afternoon Tea at The Winter Garden Agenda Bar Al Borgo Albert's Didsbury Albert's Shed Albert's Worsley Amber Bar Amphitheatre Restaurant, Bar & Terrace Apsley's A Heinz Beck Restaurant Aqua Kyoto Aubaine Brompton Road Aubaine Hampstead Aubaine Heddon Street Aubaine High Street Kensington Aubaine Mayfair Aubaine Marylebone Ba Shan Baan Thai Balls Brothers Restaurants Balthazar London Bam-Bou Bank Birmingham/Westminster Bar Bodega Bar Boulud @ Mandarin Oriental Hyde Park - London Barcelona Tapas Restauran... read more

Dining Points

Zero (0) Points For My Reservation

Posted on January 20, 2015 by Sabine Haller
Points are only awarded to reservations that originated directly from OpenTable UK or through our mobile applications. Reservations that originate from a restaurant's website, through the promotional links that restaurants send out through their social media or email marketing materials, or through one of our partner sites (e.g.: Yelp, TripAdvisor, etc.) are not eligible to receive dining points. Sorry!   The number of points that you will receive for your reservation will show up in a couple of places during the booking process. Here are some things to look for.     Booking From A Restaurant's Website When you book a reservation from a restaurant's website, there is a section that says "dining points" underneath the email address showing that points are not available.       Booking From OpenTable.com When b... read more

100 Points Instead Of 1000 Points

Posted on September 30, 2014 by Sabine Haller
1000 point reservations are offered by certain restaurants during specific times of the day. Since the increased point value is a special promotion, OpenTable has no influence over which restaurants choose to offer 1,000 point tables, and how often they choose to offer them. It's completely at their discretion.      I got a 1000 point confirmation email, but still only received 100 points? If you booked the reservation correctly, but still only received 100 points, it's likely that the reservation was modified — either by you, or by the restaurant.   Any time a reservation is modified (e.g.: time is changed/ party size changed), the reservation is essentially being cancelled and rebooked. If the reservation is modified to a time outside of the 1000 point offer, the system will automatically downgrade the amount of poin... read more

Will I receive points for bookings made on my mobile phone?

Posted on April 22, 2014 by Community
Registered users will receive points for bookings made through the OpenTable mobile site or apps so long as the email address used for these mobile bookings matches the address on the registered account. read more

Do you display 1,000 point tables within search results?

Posted on April 22, 2014 by Community
Yes! We want to make it easier for our users to find popular restaurants that offer 1,000 point tables and also meet that user's other search criteria. OpenTable dining points can be redeemed for OpenTable dining cheques, which can be used at any OpenTable restaurant.   For more information about the OpenTable dining rewards programme, click here. read more

How do I redeem my OpenTable points?

Posted on April 22, 2014 by Community
Dining Points may be redeemed for a Dining Rewards Gift or a Dining Cheque once you reach the minimum point value.   If you've reached the minimum point value, follow these steps to redeem your points for a Dining Reward:   Visit www.opentable.co.uk from a desktop computer and log in Click on the greeting drop down in the top right and select "My Profile"      3.  Choose whether you want to redeem your points for a Dining Rewards Gift or a Dining Cheque. Dining Rewards Gifts are sent via email and should arrive within an hour of your Dining Points redemption.   Most OpenTable Dining Cheques are processed in fewer than 2 weeks, but please allow up to 4 weeks for delivery after you place your order. Dining Cheques can only be mailed out to addresses residing within the country that we offer the Dining C... read more

Are OpenTable dining points transferrable? I made a booking under a different OpenTable account and I want the OpenTable points transferred.

Posted on April 22, 2014 by Community
OpenTable points are not transferable. If you make a booking under a different account, we cannot move the booking and/or the OpenTable points into a different account. read more

How long will it take for my OpenTable points to show up?

Posted on April 22, 2014 by Community
Generally, your OpenTable points should show up within 48 hours of your booking time. However, some restaurants may take as long as 7 days to update your OpenTable points through their booking software. If it has been 7 days and your OpenTable points have not been awarded, please contact us. Note that we cannot investigate these issues inside of seven days. read more

How do I make a 1,000 point booking?

Posted on April 18, 2014 by Community
There are 2 ways to make a 1000 point reservation   First of all, to be eligible for OpenTable points, you need to be a registered user, so you can earn points for reservations. After you go to the Opentable website and have logged in, you can make a 1000 point booking by following either of these steps:   Choose an area or City where you would like to book Click on the 1000-point Tables link You will see a list of the most popular 1000-point-table restaurants Scroll to the bottom of that list click on the link for all 1000-point-tables in your chosen area  A list of Restaurants in your area and the corresponding 1000 point table times are displayed. Chose a restaurant and book during the qualifying time (follow the steps below)     If you already know which restaurant you would like to book and know... read more

Dining Rewards Gift

How do I receive a Dining Rewards Gift?

Posted on April 29, 2015 by
To receive a Dining Rewards Gift you must accumulate a minimum number of Dining Points, and then redeem your Dining Points for a Dining Rewards Gift.   Dining Rewards Gifts are processed immediately and should be delivered to you via email within an hour of your Dining Points redemption. read more

When will I receive my Dining Rewards Gift?

Posted on April 29, 2015 by
Dining Rewards Gifts are sent via email and typically will arrive within an hour of the time you redeem your Dining Points for them.   OpenTable is not responsible for lost or stolen Dining Rewards Gifts, and we cannot replace or reissue Dining Rewards Gifts that have been lost or stolen. read more

If I redeem my Dining Points for a Dining Rewards Gift, does that mean I start back at zero Dining Points, or do I keep accumulating them?

Posted on April 29, 2015 by
When you redeem your Dining Points for a Dining Rewards Gift, those Dining Points are subtracted from your total number of Dining Points. For example, if you have 2,500 Dining Points and you want a £10 Dining Rewards Gift, 2,000 Dining Points will be deducted from your account, leaving you with 500 Dining Points. read more

If I use a Dining Rewards Gift at a restaurant, will I also receive the usual Dining Points?

Posted on April 29, 2015 by
Yep! If your reservation is eligible for OpenTable Dining Points, you will receive those Dining Points when you dine. Your Dining Points will be awarded once the reservation is completed. No Dining Points will be awarded for cancellations or no-shows. Please allow up to 72 hours after dining for Dining Points to appear in your account. Note that if you call the restaurant to change an online reservation, that reservation may no longer qualify for OpenTable Dining Points. See the OpenTable Dining Rewards Terms and Conditions for details. (Please note that OpenTable reservations initiated from other websites may not be eligible for Dining Points.)   read more

How do I use my OpenTable Dining Rewards Gift?

Posted on April 29, 2015 by
Your OpenTable Dining Rewards Gift is sent to you via email within an hour after you redeem your Dining Points. When you receive the email, pictured below, click on the button that says “Activate Now” You will be taken onto the OpenTable Gifts website, where you can then select the restaurant for which you would like a restaurant gift card and proceed with redeeming your Dining Rewards Gift.   read more

In what denominations are Dining Rewards Gifts available?

Posted on April 29, 2015 by
Dining Rewards Gifts may be redeemed through gifts.opentable.co.uk for a gift card which can be used at participating U.K restaurants.   2,000 OpenTable Points = £10 Dining Rewards Gift 3,000 OpenTable Points = £20 Dining Rewards Gift 4,000 OpenTable Points = £27 Dining Rewards Gift 5,000 OpenTable Points = £35 Dining Rewards Gift 10,000 OpenTable Points = £70 Dining Rewards Gift read more

What is a Dining Rewards Gift?

Posted on April 29, 2015 by
Dining Rewards Gifts are part of the OpenTable Dining Rewards Programme. When you make a booking and dine through opentable.co.uk, or our related mobile sites and apps, you will be awarded a certain amount of Dining Points. Once you accumulate a certain number of Dining Points, you will be able to redeem them for a Dining Rewards Gift which may be redeemed through gifts.opentable.co.uk for a gift card which can be used at participating U.K restaurants. See the  for details.   To see a list of participating restaurants, go to gifts.opentable.co.uk.   read more

Dining Rewards Programme

Zero (0) Points for My Reservation

Posted on October 7, 2014 by Sabine Haller
Points are only awarded to reservations that originated directly from OpenTable UK or through our mobile applications. Reservations that originate from a restaurant's website, through the promotional links that restaurants send out through their social media or email marketing materials, or through one of our partner sites (e.g.: Yelp, TripAdvisor, etc.) are not eligible to receive dining points. Sorry!   The number of points that you will receive for your reservation will show up in a couple of places during the booking process. Here are some things to look for.     Booking From A Restaurant's Website When you book a reservation from a restaurant's website, there is a section that says "dining points" underneath the email address showing that points are not available.       Booking From OpenTable.com When b... read more

May I redeem my OpenTable Dining Points for an OpenTable gift card?

Posted on September 29, 2014 by Sabine Haller
You can redeem your Dining Points for a Dining Rewards Gift which may be redeemed through gifts.opentable.co.uk for a gift card which can be used at participating UK restaurants.   read more

Where are the OpenTable points that the restaurant promised me?

Posted on April 22, 2014 by Community
Due to contractual agreements with our restaurant partners, OpenTable points can only be awarded for bookings made online. OpenTable points are administrated solely by OpenTable, not by individual restaurants. read more

How do I redeem my OpenTable points?

Posted on April 22, 2014 by Community
Dining Points may be redeemed for a Dining Rewards Gift or a Dining Cheque once you reach the minimum point value.   If you've reached the minimum point value, follow these steps to redeem your points for a Dining Reward:   Visit www.opentable.co.uk from a desktop computer and log in Click on the greeting drop down in the top right and select "My Profile"      3.  Choose whether you want to redeem your points for a Dining Rewards Gift or a Dining Cheque. Dining Rewards Gifts are sent via email and should arrive within an hour of your Dining Points redemption.   Most OpenTable Dining Cheques are processed in fewer than 2 weeks, but please allow up to 4 weeks for delivery after you place your order. Dining Cheques can only be mailed out to addresses residing within the country that we offer the Dining C... read more

If I redeem my OpenTable points for a cheque, does that mean I start back at zero OpenTable points, or do I keep accumulating them?

Posted on April 22, 2014 by Community
When you redeem a dining cheque, the OpenTable points for that dining cheque are subtracted from your total OpenTable points. For example, if you have 2,500 OpenTable points and you want a £10 dining cheque, 2,000 OpenTable points will be deducted from you account, leaving you with 500 OpenTable points. read more

Can I earn OpenTable points for bookings that were made before I was a registered OpenTable member?

Posted on April 22, 2014 by Community
You cannot earn OpenTable points for online bookings made prior to registering with OpenTable. read more

I had to call the restaurant to make a booking. Can I receive OpenTable points?

Posted on April 22, 2014 by Community
Unfortunately not - OpenTable dining rewards points can only be awarded for eligible bookings made online. read more

Do I get extra OpenTable points for booking a large party?

Posted on April 22, 2014 by Community
No, Dining Points are not based on the size of your party.   read more

Are there any special requirements to get my bonus OpenTable points?

Posted on April 22, 2014 by Community
After you've honoured your booking, OpenTable will automatically award the OpenTable points into your account. For 1,000 point bookings, we do require a minimum purchase of one main course (or the equivalent) per person. In addition, there must be two (2) or more people dining in order for you to earn the bonus OpenTable points. If your original booking is made for two or more people, but only one person ultimately dines, no bonus OpenTable points will be awarded. Please make sure to check in with the maître d' when you arrive at the restaurant to ensure that you are not marked as a no-show. If you are late (*or early!*) and arrive outside of the stated qualifying bonus point bookings schedule, your booking may no longer qualify for 1,000 OpenTable points.     read more

What is the OpenTable Dining Rewards Programme?

Posted on April 22, 2014 by Community
OpenTable dining rewards is a frequent-diner programme that awards OpenTable points each time you honour a booking made from www.opentable.co.uk. When you earn enough OpenTable points, you can redeem the OpenTable points for an OpenTable dining cheque, usable at all OpenTable restaurants. Once you accumulate a certain number of Dining Points, you will be able to redeem them for a Dining Reward, such as a Dining Rewards Gift or a Dining Cheque.   For more information, see these Articles:   What is a Dining Rewards Gift?   What is a Dining Cheque?     read more

What are OpenTable points?

Posted on April 22, 2014 by Community
OpenTable UK members can earn OpenTable Dining Points when they make and honor reservations made through opentable.com, or our related mobile sites and apps.   Reservations typically earn 100 Dining Points, but 1,000 Point reservations are available at select restaurants and times. These reservations are designated by a "1,000-Points" label located under certain reservation timeslots.   Please note: 1,000 Point reservations are only available during specific reservation times, and may not be available during holidays or in conjunction with other offers or promotions.   For more information about 1,000 Point reservations and earning Dining Points generally, please see these articles:   What are 1,000 Point reservations?   Are there special requirements to get my 1,000 Dining Points for certain reservations?   ... read more

What is OpenTable?

Posted on April 18, 2014 by Community
OpenTable is a real-time restaurant booking network that gives diners, hotel concierges, and administrative professionals a live internet connection into the computerised reservation books of thousands of the country's best restaurants. Restaurant bookings can be made 24 hours a day, with no waiting on hold or for restaurant business hours, and diners earn valuable OpenTable dining rewards for making bookings online. For restaurants, OpenTable provides an electronic booking book (ERB) that helps them enhance their service, manage yields, and efficiently manage the restaurant and communicate with their guests. OpenTable introduces revolutionary marketing and customer relationship management tools to the hospitality industry. Of course, the ERB also enables restaurants with real-time online bookings. read more

Can I purchase a OpenTable dining cheque or gift certificate?

Posted on April 18, 2014 by Community
OpenTable dining cheques are not available for purchase; the only way to receive a dining cheque is in exchange for OpenTable dining points.   We do offer OpenTable Gift cards though, which you can purchase via OpenTable Gifts UK and more information about Gift Cards can be found here: Gift Card Community FAQs read more

When will I receive my dining cheque?

Posted on April 18, 2014 by Community
Most OpenTable dining cheques are processed in fewer than 3 weeks, but please allow up to 6 weeks for delivery from when you redeem your points. OpenTable is not responsible for lost or stolen cheques, and we cannot replace or reissue cheques that have been lost or stolen. read more

Can I combine OpenTable cheques with any other promotion?

Posted on April 18, 2014 by Community
Yes, they are just like cash. read more

How do I receive a dining cheque?

Posted on April 18, 2014 by Community
OpenTable points can be redeemed on the OpenTable website for OpenTable dining cheques, which can be used at OpenTable restaurants.    To earn points, you have to be a registered member and you need to log in to your account via our website.    For more information on how to redeem your points for dining cheques, please click here.  read more

If I use a dining cheque at a restaurant, will I also receive the usual OpenTable points?

Posted on April 18, 2014 by Community
If your booking is eligible for OpenTable dining rewards points, you will receive those points when you honour your booking. No points will be awarded for cancellations or no-shows. Please allow up to 7 days after dining for points to appear in your account. Note that if you call the restaurant to change an online booking, that booking may no longer qualify for OpenTable dining rewards points. See the OpenTable dining rewards terms and conditions for details (please note that OpenTable bookings initiated from other websites are not necessarily eligible for points rewards). read more

My dining cheque has been lost or stolen; can you issue me a new dining cheque?

Posted on April 18, 2014 by Community
Unfortunately, dining cheques are live, legal tender upon which payment cannot be stopped. We cannot replace lost or stolen cheques. read more

My dining cheque has expired; can you issue me a new dining cheque?

Posted on April 18, 2014 by Community
Unfortunately, OpenTable cannot replace or reissue expired dining cheques. read more

Can I use my dining rewards cheque toward the tip?

Posted on April 18, 2014 by Community
Dining cheques are just like cash and can be used to cover the tip. read more

If I don't use the full amount of the dining cheque, do I lose the remaining value or do you issue me a new dining cheque?

Posted on April 18, 2014 by Community
The restaurant should give you change if the bill is less than the cheque amount. read more

Do I have to give advance notice that I will be using a dining cheque?

Posted on April 18, 2014 by Community
It's a good idea to let the maître d' know that you will be using one. They in turn will alert your waiter in case he or she is new to the staff and not yet familiar with the cheques. read more

Who accepts dining cheques?

Posted on April 18, 2014 by Community
Dining cheques are accepted by nearly all OpenTable restaurants in the United Kingdom. For a list of restaurants who do not accept dining cheques, please click here. read more

Do dining cheques expire?

Posted on April 18, 2014 by Community
Cheques expire 180 days from date of issue. read more

Can I use more than one dining cheque per booking?

Posted on April 18, 2014 by Community
You can combine as many cheques as you like. There is no limit on the number of dining cheques that can be used towards a single restaurant bill. Dining cheques are very much like cash - just present them with your bill at the end of the meal. The only rule is they must be used at a OpenTable restaurant. read more

General Help

Lastminute.com offers and vouchers

Posted on June 5, 2014 by Marcel Salas Garcia
QuestionDoes OpenTable handle any questions or requests regarding vouchers and offers from lastminute.com? AnswerNo, lastminute.com's offers and vouchers are completely independent from OpenTable. For all questions, concerns and requests about those, please contact lastminute.com directly. read more

How does OpenTable get real-time bookings?

Posted on April 26, 2014 by Community
When you book a table with OpenTable, your reservation is instantly recorded in the restaurant’s computerised reservation book – the same one the restaurant’s host uses to track bookings (it’s the black terminal you may see when you arrive at the restaurant). Unlike other online reservation services which rely on faxes or table allocations, OpenTable has live internet connections to the restaurants’ reservation books, meaning availability information is always up-to-date and bookings are instantly confirmed. read more

Why can't I submit my review immediately?

Posted on April 22, 2014 by Community
Because we want reviews to be as helpful as possible, we like confirm you've attended the booking before asking you to review. This can sometimes take up to 48 hours. read more

What if another member of my party wants to fill out a dining feedback form?

Posted on April 22, 2014 by Community
Only the diner who made the booking may complete a dining feedback form. read more

What is an ERB (electronic reservation book)?

Posted on April 22, 2014 by Community
Many OpenTable restaurants have an electronic reservation book (ERB) that helps them enhance their service, manage yields, and efficiently manage the restaurant and communicate with their guests. The ERB also allows customers to make real-time online restaurant reservations. read more

Why should I use OpenTable?

Posted on April 22, 2014 by Community
Several reasons: Firstly, OpenTable allows you to make free, instantly confirmed restaurant bookings online. Even if you're standing outside the restaurant, you can make a booking knowing that your table will be waiting for you the moment you walk in! Secondly, the OpenTable rewards programme just got better; we've listened to your feedback and have come up with a bigger, better rewards points programme. Every OpenTable booking earns you points, which can be redeemed as cash at any OpenTable restaurant. Also opentable.co.uk has just been revamped, and is now easier to use than ever and includes thousands of useful reviews, from customers who've actually dined at the restaurants in question read more

Who do I contact if I would like to advertise on the OpenTable site?

Posted on April 22, 2014 by Community
At present, OpenTable is not supporting any new advertising partners on our UK site.   If you own a restaurant and would like to join our Network, please use this link: join us read more

What does it mean when a restaurant's dining feedback is listed as 'Coming soon'?

Posted on April 22, 2014 by Community
Because OpenTable reviews are from confirmed diners who have honoured a booking, when a restaurant first joins OpenTable it can be a few days or weeks before there are sufficient reviews to make available on the website. 'Coming soon' reflects that the restaurant is still in this very early stage. read more

What is the OpenTable affiliates programme?

Posted on April 22, 2014 by Community
Q: What data will I have access to as a OpenTable affiliate? A: Standard affiliates will obtain access to an FTP site of UK restaurant addresses and restaurant ids in order to implement referral links. This list is updated weekly and includes an email informing affiliates of newly added restaurants. Q: Does OpenTable offer an API to affiliates? A: Not at this time. Q: Why don't you provide revenue share for affiliates sending less than 100 bookings per month? A: OpenTable has hundreds of affiliates, many generating less than 100 bookings per month. This minimum is in place to keep the administrative costs down while enabling consistent performers to benefit from delivering users to our site. Q: How will I know if I am eligible for revenue sharing? A: OpenTable will contact you when you reach the 100 booking per month threshold. Q:... read more

Why do I get an error message when using the website with Content Advisor enabled in Internet Explorer?

Posted on April 22, 2014 by Community
There are known issues with Content Advisor which currently make it incompatible with the website. As a workaround, please either disable Content Advisor when using OpenTable.co.uk by going to Tools -> Internet Options -> Content in Internet Explorer or use another browser. read more

Do you have any tips for writing notes to a restaurant on the dining feedback form?

Posted on April 22, 2014 by Community
The confidential note to the restaurant is a great way to recognise a specific waiter or staff member who shined, provide suggestions to the staff or chef, or tell the restaurant anything unique to your experience that might not be relevant to others visiting the restaurant. Here is an example of a useful note to the restaurant: Our waiter Mandy was very helpful and attentive all night. Please send her our thanks. She also made great recommendations for wines and desserts. We appreciate that you bought us a round of drinks when the entrees were delayed. You might want to change a few light bulbs in the parking lot as it was a bit dark when we left. OpenTable reserves the right to remove any feedback forms that violate our user agreement. See our complete privacy policy and user agreement pages for further detail. read more

Can a restaurant or rogue diner game the system and publish multiple or inappropriate reviews?

Posted on April 22, 2014 by Community
We have gone to great lengths to ensure that no individual or entity can inappropriately influence the ratings and reviews system. Dining feedback forms, which are the source of the ratings and reviews published on the website, are only sent to those diners who booked through opentable.co.uk and were marked as 'seated' for that booking. Only one feedback form can be completed for each seated OpenTable booking. We have also implemented a number of additional security checks and filters to protect against those who might wish to publish inappropriate comments. We do not publish details of these security precautions in order to avoid assisting anyone wishing to attempt to inappropriately impact the system. We recognise that no system is perfect and we ask all visitors to opentable.co.uk to help police the reviews that are published on the si... read more

Why did the feedback form change?

Posted on April 22, 2014 by Community
We are constantly seeking to add features and refine the feedback process to make it valuable for everyone, from private users to our customer-restaurants, so the feedback form itself may change or appear differently for individual restaurants from time to time. read more

Why am I not allowed to share my feedback forms anymore?

Posted on April 22, 2014 by Community
We found that customers weren't using this feature very often, so decided to focus on developing other, more useful, site features instead. read more

Can concierges and administrative professionals who use OpenTable to book for others submit dining feedback?

Posted on April 22, 2014 by Community
Concierges and administrative professionals will only receive dining feedback forms for seated bookings which they have booked for themselves. read more

Will I receive a dining feedback form each time I dine out?

Posted on April 22, 2014 by Community
Yes - you'll be sent a dining feedback form each time a restaurant marks your OpenTable booking as 'seated' provided that your booking was not made from a concierge or administrative professional account. read more

Where can I go to view dining feedback forms I've previously submitted?

Posted on April 22, 2014 by Community
You may view your previously submitted reviews and share them with others by going to the booking history tab on your user profile. read more

Can I change my feedback once I submit a dining feedback form?

Posted on April 22, 2014 by Community
In order to ensure feedback is true to the context it was submitted, no changes are permitted by a user, a restaurant, or OpenTable once a dining feedback form has been submitted. Users who wish to remove a review they posted but no longer consider valid may request we remove that review from public display. To do that, please send an email to reviews@opentable.co.uk with the text of the review and the restaurant name. OpenTable does not delete the original feedback form contents from your private user profile. read more

May I complete dining feedback forms for my past bookings?

Posted on April 22, 2014 by Community
Yes, you may. Feedback forms can be filled out for past bookings either by accessing the unique link provided in the email we sent you inviting you to provide feedback, or on your private user profile page's booking History tab. Please note timeliness is core to our concept of a useful record of a dining experience, so old bookings or ratings and reviews provided are sometimes deactivated from display on the OpenTable site. read more

Is there a deadline to submit a dining feedback form?

Posted on April 22, 2014 by Community
We remove reviews 1 year after the date the booking was honoured. These measures help ensure that the feedback is still current and relevant for diners, and for the restaurant. Your private user profile page includes all of the reviews you have submitted, but OpenTable reserves the right to remove old data or content that violates our guidelines without prior notices. read more

Will the restaurant know who I am when I submit feedback?

Posted on April 22, 2014 by Community
Dining feedback forms are passed anonymously to the restaurant; no personally identifiable diner information is automatically passed by OpenTable through the form to the restaurant. read more

How do restaurants use the dining feedback forms?

Posted on April 22, 2014 by Community
Restaurants value thoughtful feedback from confirmed diners. OpenTable restaurants can log in to a secure website to view recent dining feedback forms submitted by their guests. read more

What is the purpose of the dining feedback form?

Posted on April 22, 2014 by Community
Each dining feedback form is provided to the restaurant. We also display reviews that meet our community guidelines on restaurant profile pages, to allow OpenTable diners to read the opinions of people who've dined at those restaurants. read more

Who receives the dining feedback form?

Posted on April 22, 2014 by Community
People who book and honour an OpenTable booking are given an opportunity to provide feedback on their dining experience. After a restaurant has marked an OpenTable booking as 'seated', we automatically email a dining feedback invitation to the account that made that online booking. Note: If the booking was booked using an OpenTable concierge account, OpenTable doesn’t have the diner's contact information, and no invitation is sent. read more

How do I suggest a restaurant I'd like to be able to book on OpenTable?

Posted on April 22, 2014 by Community
OpenTable is constantly working to add restaurants and expand into new areas. To suggest restaurants and towns or cities where you would like to use OpenTable to reserve tables online, you can let us know right here in the Community.    Click here to go straight to our suggestions board, where you can suggest a New Restaurant and vote for Restaurants that other diners have already let us know about.  read more

Gift Cards

OpenTable: eCommerce Security

Posted on November 3, 2014 by Sabine Haller
We respect our customer's privacy and handle all personal information as described in our Privacy Policy. read more

OpenTable Gifts: Terms & Conditions

Posted on November 3, 2014 by Sabine Haller
OpenTable gift cards will not be replaced or refunded if lost, stolen, destroyed or altered. OpenTable gift cards are not redeemable for cash, except as required by law. If the OpenTable Gift Card is for a specific menu item or items and that item or items are not available when the OpenTable Gift Card is redeemed, or at the option of the holder of the OpenTable Gift Card, the OpenTable Gift Card may be redeemed for its purchase price. The certificate is issued by the restaurant and you should call the restaurant with balance inquiries. Additionally, by using this website, purchasing an OpenTable Gift Card or redeeming an OpenTable Gift Card, you agree to be bound by the OpenTable Gifts Terms of Services. read more

OpenTable Gifts: Privacy Policy

Posted on October 22, 2014 by Sabine Haller
This privacy policy (“Policy”) explains how personal information is collected, used, and disclosed by OpenTable International Limited ("OpenTable" or "We"). This Policy applies to consumer users (individually referred to as “you”) of OpenTable’s websites, applications and other online services (collectively, our "Sites"). Other third parties, such as restaurants at which you make reservations through our Sites, issuers of Merchant Gift Cards (as this term is defined in the OpenTable Terms of Use) you purchase through our Sites, and social networks that you use in connection with our Sites, may also collect, use, and share information about you. This Policy does not cover such third parties or their services. For information about third-party privacy practices, please consult with them directly. INFORMATION WE COLLECT We collect informatio... read more
Tags: gift cards

OpenTable Gifts: Terms of Services

Posted on October 22, 2014 by Sabine Haller
OpenTable Terms of Use These OpenTable Terms of Use (this “Agreement”) apply to your consumer use of (1) the OpenTable website at http://www.opentable.co.uk/ and all affiliated websites owned and operated solely by OpenTable International Limited, along with its parent company, subsidiaries or other affiliated companies (collectively, the “OpenTable Site”), (2) the restaurant reservation services made available by OpenTable through the OpenTable Site, any OpenTable-branded application for your mobile or other device (collectively, the “OpenTable Application”), and any other online properties of OpenTable or third parties, as described in Part I below (the “Reservation Services”),  (3) gift card purchases and related services provided by OpenTable as described in Part II below, (4) any OpenTable Application, and (5) any other services... read more

OpenTable Account

How do I make bookings for others?

Posted on July 9, 2014 by Community
In order to make a reservation on behalf of someone else, you must register your OpenTable account as an Administrative Professional. Administrative Professional accounts will allow PAs, executive assistants, travel planners, recruiters, and other administrative professionals to easily make reservations on behalf of others and earn valuable OpenTable Dining Points.     New Accounts: Register as an Administrative Professional   Follow these steps to create a new OpenTable account, and register yourself as an Administrative Professional:   Visit www.opentable.co.uk and click "Sign Up" from the upper right hand corner Fill out the new account form, and check the "I am an administrative professional..." box that is located underneath the form   Once you're registered, you'll be able to store the names of t... read more

I used to be able to publish my bookings and dining feedback on Facebook. Why can't I now?

Posted on April 22, 2014 by Community
We found that most of our customers weren't using this feature so we've switched it off to focus on other good stuff instead. You can still manually post your restaurant review and bookings to Facebook if you wish. read more

I was an OpenTable member - where is my VIP status?

Posted on April 22, 2014 by Community
OpenTable now awards badges to the most prolific reviewers to help diners to know who the experts really are. If you're within the top 1,000 OpenTable reviewers at any given time, you'll get a badge. read more

Do I have to become a member to use OpenTable?

Posted on April 18, 2014 by Community
You may search our restaurant database and make bookings without signing up. However, OpenTable membership is free and enables you to earn valuable OpenTable dining points for qualified bookings. To sign up, click here. read more

How do I have my account unlocked?

Posted on April 18, 2014 by Community
There are two reasons why your account may be locked. If you tried unsuccessfully to sign in to yourOpenTable account 10 times within 30 minutes, as a precaution we have temporarily locked your account for 30 minutes. If you have forgotten your password, Not to worry!   On our sign in page, click "Help, I forgot my password." Enter the email address you used when you registered with OpenTable Click "Reset Password" We will send you an email with instructions on how to reset your password. To ensure you receive this email, please take the time now to add opentable.com to your personal address book in your e-mail program. You can find more information about this here When you accumulate four no-show reservations, your account is automatically deactivated. We have established this practice to ensure that our partner r... read more

How do I update my personal information?

Posted on April 18, 2014 by Community
To update your personal information, including name, email address, phone number, address, and primary dining location, follow these instructions: Log in to your OpenTable account At the top right of the page, click on your name Then click on "My Profile" On the left hand side you will see the below Menu, click on "Account Details" to update your details If you wish to change your home city permanently, select your new city from the 'Primary dining city.' drop-down box. read more

How do I get my password?

Posted on April 18, 2014 by Community
On our login page, click 'Forgot your password?' Enter the email address you used when you registered with OpenTable Click 'Reset password' We will send you an email with your login information. To ensure you receive this email, please take the time now to add @opentable.co.uk to your personal address book in your e-mail program. read more

OpenTable Gifts

Can I return, or get a refund, on a gift card purchase?

Posted on November 3, 2014 by Sabine Haller
Unless otherwise required by applicable law, OpenTable Gift Cards are non-returnable and non-refundable, except that unredeemed OpenTable Gift Cards may be returned within 14 days of purchase for a refund of the purchase price to the debit or credit card account used for the purchase by contacting OpenTable customer services at gifts@opentable.com or +44 (0) 0845 351 3515 or by submitting this form to gifts@opentable.com. read more

I lost my OpenTable gift card. Can I get a refund?

Posted on November 3, 2014 by Sabine Haller
Unfortunately not. Per our Terms and Conditions, we're not able to replace or refund gift cards that have been lost, stolen, or otherwise altered. read more

Can I use my gift card at any restaurant on the OpenTable network?

Posted on October 16, 2014 by Sabine Haller
Not exactly. OpenTable Gifts are only available in select cities, and not every restaurant on the network participates in the OpenTable Gifts program. Make sure to check out the list of available cities and restaurants before purchasing a gift card!   Additionally, a gift card must be activated for a specific restaurant before it can be used. Make sure to visit https://gifts.opentable.co.uk/activate before printing out your gift card and booking your reservation. read more

Are there any fees to give or receive an OpenTable Gift?

Posted on October 16, 2014 by Sabine Haller
No, there are no fees involved with giving or receiving an OpenTable Gift. The only thing to be aware of is that OpenTable gift cards are only accepted at certain restaurants in certain cities. Check out the list on this page to find a participating restaurant in your city. read more

I lost the email with my gift card number. What can I do?

Posted on October 16, 2014 by Sabine Haller
If your gift card has not yet been activated we easily can send it to you again. Follow these steps to retrieve your gift card number:   Go to: https://gifts.opentable.co.uk/activate Click the "Lost Your Activation Code?" link Enter the email address where your gift card was sent   If your gift card has already been activated, we can still get you the number, but it's a bit trickier of a process. Email diner-support@opentable.com with either the sender or the recipient's email address and we'll help you out. read more

What happens to my gift card if the restaurant goes out of business?

Posted on October 16, 2014 by Sabine Haller
Although rare, restaurants can go out of business or change owners without informing us. If the restaurant that you have an OpenTable gift card for is permanently closed, or does not accept your OpenTable gift card, we will make it right for you!   Our support team can exchange your unused OpenTable gift card for equivalent credit to use on gifts.opentable.co.uk in the form of a coupon code. Once issued, you can then use redeem the coupon code for a new OpenTable gift card. read more

How can I check the balance on my OpenTable gift card?

Posted on October 16, 2014 by Sabine Haller
Because we work with many different restaurant systems, it's not currently possible to check the balance of an OpenTable gift card online. To check your balance please contact the restaurant directly, or reach out to our customer support team via phone (020 3667 1919) or email (diner-support@opentable.com).   We are working to change this in the future, and apologize for any trouble this might cause. read more

I've accidentally sent my gift card to the wrong email address. What should I do?

Posted on October 16, 2014 by Sabine Haller
If you've accidentally sent the gift card to the wrong email address, please contact our support team via phone (020 3667 1919) or email (diner-support@opentable.com).   When contacting support, please have the number of the OpenTable gift card available along with other identification information. Our support team is available from 6AM - 10PM UK time, Monday-Friday, and from 9AM - 5:30PM UK time, Saturday and Sunday. read more

How can I contact OpenTable about my gift card?

Posted on October 16, 2014 by Sabine Haller
If you have a general question about purchasing or using an OpenTable gift card, please post it in our community!   If you have a specific issue that requires personal attention from our customer support team, please reach out to them via phone (020 3667 1919) or email (diner-support@opentable.com). Our OpenTable Gifts support team is available from 6AM - 10PM UK time, Monday-Friday, and from 9AM to 5:30PM UK time, Saturday and Sunday. read more

What should I do if my gift card is lost or stolen?

Posted on October 16, 2014 by Sabine Haller
If your gift card is lost or stolen, you'll want to give us a call so that we can cancel the card and issue a new one. You can reach our team at 020 3667 1919, and will need to provide the OpenTable gift card number or other identification information. read more

What is OpenTable Gifts?

Posted on September 29, 2014 by Sabine Haller
OpenTable Gifts is a service that allows people to purchase digital gift cards for use at participating OpenTable restaurants. The gift card is immediately delivered to the recepient via email, and expires 2 years after the issue date.  read more

How do I give an OpenTable gift to someone?

Posted on September 29, 2014 by Sabine Haller
To Give a Gift   Visit https://gifts.opentable.co.uk, and choose whether you'd like to preselect the restaurant or allow your recipient to pick their gift. If you choose to preselect the restaurant, follow the onscreen options to choose your city, and then the restaurant that you'd like to gift. You can narrow your search by neighborhood, price, cuisine, and style.If there's a specific restaurant that you've booked on OpenTable, but can't find them on the OpenTable Gifts search, it's likely that they do not participate in the gift card program. Click through the name of the restaurant that you'd like to gift to learn more about the restaurant. The restaurant detail page has a ton of information about the restaurant, and even includes a suggested gift amount to help you determine how much to give. When you're ready, click t... read more

Will my recipients receive a physical (plastic) gift card?

Posted on September 29, 2014 by Sabine Haller
No, your recipients will not receive a plastic gift card. Their gift card will be emailed to them upon purchase, and they can print it out and present it to the local restaurant upon use. read more

Are there any fees to give or receive an OpenTable gift card?

Posted on September 29, 2014 by Sabine Haller
Nope! There are no fees associated to OpenTable Gifts whatsoever. read more

Is there an expiration date for OpenTable gift cards?

Posted on September 29, 2014 by Sabine Haller
In the UK, OpenTable Gifts expire 2 years from the original date of purchase. read more

Can I change restaurants once I've activated my gift card?

Posted on September 29, 2014 by Sabine Haller
Unfortunately not. Once a gift card has been activated for a specific restaurant it must be used at that restaurant. read more

Can I save my OpenTable Gift Card for later use?

Posted on September 29, 2014 by Sabine Haller
Absolutely! OpenTable gift cards do not expire. Be sure to save the email or card number so you can use it when you are ready. read more

Do I have to activate my gift card?

Posted on September 29, 2014 by Sabine Haller
It depends.   If your gift card was given for a specific restaurant, then no, it does not need to be activated.   If your gift card was not given for a specific restaurant, and you have the option to choose a restaurant to visit, then you must activate the gift card before it can be used. Visit https://gifts.opentable.com/activate to get started with activating your gift card. read more

Can I combine an OpenTable gift card with another payment?

Posted on September 29, 2014 by Sabine Haller
Absolutely! You can use your OpenTable gift card to pay a portion of the bill, and use another payment method for the remaining balance. read more

Is it possible to add money to a gift card after purchase?

Posted on September 29, 2014 by Sabine Haller
No, you cannot add funds to your gift card after the purchase. However, you can always purchase additional gift cards for the same restaurant if you'd like. read more

When will my gift card be delivered to the recipient?

Posted on September 29, 2014 by Sabine Haller
If you do not select a specific date to send the gift card, the recipient will receive the email immediately.   If you do select a date, the recipient will receive the emailed gift card at 12:01am GMT on the date that you've selected at the time of purchase. read more

Do I need to print out my gift card in order to use it?

Posted on September 29, 2014 by Sabine Haller
Nope! Simply present the emailed certificate to the server on your smart phone or other portable electronic device, or provide the server with your unique gift certificate number. The server will be able to apply the amount to your bill using the gift certificate number. read more

Is it possible for me to print out the gift card and deliver it to my recipient personally?

Posted on September 29, 2014 by Sabine Haller
Absolutely! Simply opt to have the gift card delivered to you at the time of purchase. Once you receive the email, you can print it out and give it to your recipient in person. Including it in a special card might be a nice touch! read more

Can I make a reservation at the restaurant at the time I purchase my OpenTable Gift Card?

Posted on September 29, 2014 by Sabine Haller
Unfortunately reservation functionality is not integrated with the gift card purchase process at this time. You can, however, go to OpenTable UK to book a reservation immediately. read more

May I use multiple OpenTable Gift Cards at one meal?

Posted on September 29, 2014 by Sabine Haller
As long as the OpenTable gift cards are for the same restaurant, you can absolutely use multiple gift cards with additional cash or credit cards to pay for your bill and appropriate staff tip. read more

Ratings

Why didn't the review I submitted appear on OpenTable.co.uk?

Posted on April 22, 2014 by Community
In order for your ratings and review to appear on OpenTable, it must: Pass our standards and guidelines for publication The restaurant must be participating in our ratings and reviews programme If your review meets both criteria above, but is not published on OpenTable, it may be in the queue for compliance review. Please be patient as it may take a few days after you submit your dining feedback form for reviews to be published. If you have any questions about the criteria above or ratings and reviews in general, please send an email to: reviews@opentable.co.uk read more

Ratings and Reviews

How can I write a good review, and what kind of information is helpful?

Posted on April 22, 2014 by Community
First and foremost, a good review is a helpful review. Ask yourself: 'would my review be useful in helping a friend decide if the restaurant is right for their dining occasion?'. Check out the OpenTable community rules and restaurant review guidelines for handy info and tips on writing a good review. read more

Will my name appear with my review on OpenTable.co.uk?

Posted on April 22, 2014 by Community
You will be prompted to choose a nickname the first time you submit a dining feedback form on the new opentable.co.uk site from May 2012 even if you have previously reviewed a restaurant on opentable.com or toptable.com. This nickname will appear next to all your reviews. read more

Where do I send feedback about ratings and reviews?

Posted on April 22, 2014 by Community
Please send any feedback or questions about the ratings and reviews programme on OpenTable.co.uk to reviews@opentable.co.uk. read more

Does OpenTable publish negative ratings and reviews on the website?

Posted on April 22, 2014 by Community
OpenTable will publish any reviews received that meet our community standards regardless of whether they describe a positive or negative dining experience. read more

How can I edit or remove a review I have submitted to OpenTable?

Posted on April 22, 2014 by Community
If your review is being displayed on the ratings and reviews tab of the restaurant's profile page, you may request we remove your review from public display. If you wish to do so, please send an email to reviews@opentable.co.uk with the text of the review and the email address associated with your OpenTable account. OpenTable does not offer the opportunity to edit or change ratings or reviews once submitted, and does not delete the original feedback form contents from your private user profile. read more

What should I do if I see a review that I think is offensive or inappropriate?

Posted on April 22, 2014 by Community
If you feel a review published on opentable.co.uk is inaccurate or inappropriate, you can either click on the 'Report inappropriate review' link included with each review or send an email with the restaurant name and review text to reviews@opentable.co.uk. read more

Can a restaurant or rogue diner game the system and publish multiple or inappropriate reviews?

Posted on April 22, 2014 by Community
We have gone to great lengths to ensure that no individual or entity can inappropriately influence the ratings and reviews system. Dining feedback forms, which are the source of the ratings and reviews published on the website, are only sent to those diners who booked through opentable.co.uk and were marked as 'seated' for that booking. Only one feedback form can be completed for each seated OpenTable booking. We have also implemented a number of additional security checks and filters to protect against those who might wish to publish inappropriate comments. We do not publish details of these security precautions in order to avoid assisting anyone wishing to attempt to inappropriately impact the system. We recognise that no system is perfect and we ask all visitors to opentable.co.uk to help police the reviews that are published on the si... read more

Does OpenTable edit reviews submitted to the website?

Posted on April 22, 2014 by Community
OpenTable does not edit or modify the reviews submitted in any way. If a review complies with our community standards and is for a participating restaurant, it will be published regardless of whether it's a negative or positive review. read more

How are OpenTable ratings & reviews different from other websites' user reviews?

Posted on April 22, 2014 by Community
Only diners who have booked and attended an opentable.co.uk booking are able to submit ratings and reviews. This guarantees that the person submitting the restaurant feedback has actually recently dined at the restaurant being reviewed. read more

How can I submit my rating and review for a restaurant?

Posted on April 22, 2014 by Community
There are a few important qualifications to be able to submit ratings and reviews to appear on the opentable.co.uk website: You must book and attend a reservation at a participating restaurant via toptable.co.uk After dining, you must complete the dining feedback form you will receive via the email address you provided when making your booking. Alternatively, registered users can also access dining feedback forms for honoured bookings by visiting the booking history tab on their user profile. Your ratings and reviews must comply with our community standards in order to be published on opentable.co.uk read more

What are OpenTable ratings and reviews?

Posted on April 22, 2014 by Community
Ratings and reviews are diner generated content intended to help those visiting opentable.co.uk to find the restaurants that best fit their needs and dining occasion. All ratings and reviews are submitted by diners who attended bookings made through opentable.co.uk, so you know they're written and rated by diners who have eaten at the restaurant. Also, reviews can be filtered by relevant keywords. For example: is a restaurant good for kids? Great for groups? Perfect for business lunches? You can find ratings and reviews for a particular restaurant by visiting the 'Ratings & reviews' tab on their profile page. read more

Reviews

Android App News: Review Restaurants on the Go!

Posted on March 19, 2015 by
OpenTable diners now have the opportunity to review restaurants from OpenTable’s Android app. We’re giving you an additional way to share your feedback anytime, anywhere - in the cab on your way home or during your commute to work the next morning. You have the power to give feedback faster, so other diners benefit from your experience and restaurants hear your thoughts. Check another to-do off the list by reviewing restaurants on the go. Even more reason to bring OpenTable with you, wherever you go. Download the free OpenTable app today!   How to: Download OpenTable’s free Android app now Launch the app Login to your account Click to view your profile screen (corner left) Scroll down to view your past reservations & click “Write a review” below each restaurant Provide your feedback   Example screenshots: Note: iPhone Ope... read more

Review Restaurants on the Go!

Posted on February 10, 2015 by
Review Restaurants on the Go!   Update: Android OpenTable app users can review restaurants now too.   OpenTable diners now have the opportunity to review restaurants from OpenTable’s iPhone app. We’re giving you an additional way to share your feedback anytime, anywhere - in the cab on your way home or during your commute to work the next morning. You have the power to give feedback faster, so other diners benefit from your experience and restaurants hear your thoughts. Check another to-do off the list by reviewing restaurants on the go. Even more reason to bring OpenTable with you, wherever you go. Download the free OpenTable app today!   How to: Download OpenTable’s free iPhone app Login to your account Launch the app & click to view your profile screen (corner left) Scroll down to view your past reservations & ... read more

Why didn't the review I submitted appear on OpenTable.co.uk?

Posted on April 22, 2014 by Community
In order for your ratings and review to appear on OpenTable, it must: Pass our standards and guidelines for publication The restaurant must be participating in our ratings and reviews programme If your review meets both criteria above, but is not published on OpenTable, it may be in the queue for compliance review. Please be patient as it may take a few days after you submit your dining feedback form for reviews to be published. If you have any questions about the criteria above or ratings and reviews in general, please send an email to: reviews@opentable.co.uk read more

How many dining feedback forms may I complete?

Posted on April 22, 2014 by Community
OpenTable diners may complete one dining feedback form for each OpenTable booking honoured. read more

Website & Mobile App

Why can I no longer book restaurants outside of the UK and Ireland on OpenTable?

Posted on April 22, 2014 by Community
OpenTable offers restaurant bookings directly in the UK, Ireland, the United States, Germany, and Japan, and others.    You can make reservations throughout the world with us, but you may have to register an account on each regional page, as the databases are not linked.  read more

Why don't all restaurants have menus?

Posted on April 22, 2014 by Community
We scan restaurant websites regularly so we can publish the most up-to-date menus. Where we don't have one, it probably means the restaurant doesn't have one on their website, however you should try contacting the restaurant directly to request one. Their contact details can be found on their OpenTable restaurant profile page. read more

Why does the calendar feature add another entry rather than creating a new one when I change my booking?

Posted on April 22, 2014 by Community
Unfortunately the app doesn't have the ability to edit or delete calendar entries. To do that you would have to edit the entry in your calendar manually. read more

I already have the OpenTable iPhone app on my iPad; is it the same as the iPad app?

Posted on April 22, 2014 by Community
No, the OpenTable iPad app is a separate app that takes advantage of the larger screen size of the iPad. It is highly recommended you download the iPad-specific version if you own an iPad. read more

Why doesn't the restaurant I am looking for show up when I type it into the iPhone app restaurant search?

Posted on April 22, 2014 by Community
There are two possible scenarios: The restaurant is not currently part of the OpenTable network The restaurant name may appear slightly differently on our website read more

Why can't I find OpenTable for Android on Google Play?

Posted on April 22, 2014 by Community
There are two possible reasons for this:   The OpenTable UK Android app is only available in the UK version of Google Play. The OpenTable Android app is not supported for your device. read more

What devices is the OpenTable Android app supported on?

Posted on April 22, 2014 by Community
Because of the open-source nature of Android, it isn't possible to provide a definitive list of handsets that are compatible with the app. Generally speaking, the app will work on most Android phones and tablets. read more

Why can't I find the OpenTable application in BlackBerry App World?

Posted on April 22, 2014 by Community
Currently, there isn't an OpenTable app for BlackBerry, however our mobile website works on any internet-enabled device, including your BlackBerry. read more

Can I use OpenTable on my BlackBerry?

Posted on April 22, 2014 by Community
You can use the OpenTable mobile website on any internet-enabled device, including your BlackBerry. read more

On the iPhone app, I tried searching for an OpenTable restaurant I know I am close to, but it didn't come up in the results. Why is that?

Posted on April 22, 2014 by Community
The table finder will return the restaurants nearest to you, though if you're in an area with a lot of restaurants, you may not see the one you're after. Try searching by restaurant name instead. read more

Does the OpenTable iPhone app work on iPod touch?

Posted on April 22, 2014 by Community
The OpenTable iPhone app will work on iPod touch where you are running the most up-to-date operating system. read more

Where can I download OpenTable for iPhone?

Posted on April 22, 2014 by Community
You can go to the App Store and search for OpenTable or you can follow this link, if you are currently on an iPhone or iPad.  read more

Does the OpenTable mobile website, and the apps, work outside of the United Kingdom?

Posted on April 22, 2014 by Community
Our mobile website and apps have been designed for use within the United Kingdom. If you're outside of the UK, you may wish to check out our parent site, OpenTable, and their mobile site and apps for the United States and Germany. If you previously used the OpenTable app in the UK you will be prompted to download the OpenTable app to from location in the UK and Ireland. read more

I want to send my feedback about the OpenTable apps or mobile website. Where should I send this?

Posted on April 22, 2014 by Community
Please send all feedback to diner-support@opentable.com. We appreciate you taking the time to help us refine this product. read more

Will bookings made on the OpenTable apps or on the mobile website show up in my account on the OpenTable website?

Posted on April 22, 2014 by Community
Yes, as long as you use the same email address and password you use on the regular OpenTable site, all of your bookings will appear within your regular OpenTable account – whether they're booked from your mobile phone or from your computer. read more

The mobile site doesn't work properly for me, can you help?

Posted on April 22, 2014 by Community
Our mobile website should operate on any phone that has internet access. If you find that you're experiencing issues, please email diner-support@opentable.com along with as many details as possible on the steps you took, as well as the type of mobile device you are using so that we may be better able to assist you. read more

Do I need an internet connection on my phone to use OpenTable mobile?

Posted on April 22, 2014 by Community
Yes, your phone must be able to connect to the internet for you to use OpenTable's mobile website or phone apps. read more

Why does the Outlook calendar item for my booking display two different times?

Posted on April 22, 2014 by Community
Your booking may display two different times if the restaurant at which you've booked the booking is located outside your time zone. We upgraded the 'Export to Outlook' feature – accessible via the booking confirmation page – so that when you book a booking outside your time zone, Outlook now reflects the local time of the booking. If your computer's time zone is different than the restaurant’s time zone, the booking may show up at a numerically different time in your calendar than the time for which you set the booking, but nevertheless represents the correct actual moment of the booking. If you are unsure of the booking time, the text within the item will always declare your booking time in terms of the restaurant's local time. If you change time zones on the computer to the local time at the restaurant (for example, you bring your la... read more

How can I view a restaurant's menu?

Posted on April 22, 2014 by Community
We now have up-to-date menus on site for most OpenTable restaurants - you'll find them on the restaurant's profile page, in the 'Menu' tab. If there is no menu available under the menu tab, please contact the restaurant directly (phone and email contact details are provided on the restaurant profile pages) to request a menu. read more

Where can I find special offers?

Posted on April 22, 2014 by Community
Many OpenTable restaurants regularly run special offers, including up to 50% off discounts, 2 for 1 promotions, great value prix fixe menus, offers with complimentary item (like drinks, or desserts) as well as various offers around calendar events, like Christmas, bank holidays etc. You can find them by selecting the location you wish to dine in from the OpenTable start page. From there, there will be links to various special offer promotions. You can also search for a table - before you hit 'Find a table' you can select the special offers only tick box, or you can search and then browse restaurants that have special offers and available tables on the next page.    If you want to know, if a specific restaurant is running a special offer, search for a table at that restaurant and on the left hand side, on the Restaurant Page, you... read more

How do I create a list of my favourite restaurants?

Posted on April 18, 2014 by Community
Log in to your OpenTable account At the top of the page, click on your name in the top right corner Click on "Favourites", this shows you your current list of favourite restaurants. If you want to add a restaurant you have previously booked, click on "Past Reservations" Then simply click on the little heart shaped icon under each booking Alternatively, go to a restaurant's profile and click on 'Add to Favourites' on top of each restaurant's profile page.  To remove it again, click on the button again. Alternatively, if you go to the 'Favourites' tab under your profile you can click on the red heart, next to the restaurant's name to remove it from your list. read more

I am still receiving 'cookie' error messages. Why?

Posted on April 18, 2014 by Community
There are a few possible causes - here are the three that we are able to assist you with:   The site you are visiting may be detecting cookies improperly. We routinely run diagnostic tests and can conclude fairly confidently that our site is behaving properly. You may be running software that interferes with cookie usage. Your computer may be behind a firewall or proxy server that prevents cookie transmission, most likely in a corporate environment. Try contacting your IT department. read more

How do I turn on cookies?

Posted on April 18, 2014 by Community
Certain areas of OpenTable require that your browser accept cookies. We use cookies to remind us of who you are and to verify that you're properly signed in. Please use the appropriate directions below to take full advantage of our website functionality. Internet Explorer 1. Open Internet Explorer 2. Select Internet Options from the Tools menu 3. Click on the Privacy tab 4. Click on the Advanced button 5. Mark both checkboxes that appear and select Accept under First Party Cookies 6. Click OK Firefox 3.x 1. Open Firefox 2. Click on Options from the Tools menu (Mac: Click on Preferences from the Firefox menu) 3. Click on the Privacy image along the top 4. Under Cookies, check the Accept cookies from this site box or alternatively add the OpenTable website by clicking on Exceptions, entering www.opentable.co.uk, and clicking... read more

Why am I not receiving confirmation and other emails?

Posted on April 18, 2014 by Community
E-mail programs and Internet Service Providers can easily mistake important messages for junk mail and automatically put them in your junk or spam folder. To ensure the e-mails you've requested are delivered to your inbox, add our e-mail address to your address book. Simply follow the instructions below for your e-mail provider: Gmail| Yahoo | MSN/Hotmail | Outlook Gmail Open the OpenTable email Click on More Actions in the nav bar click on Filter Messages Like These The OpenTable domain will appear in the From filter Click Next Step Check the box, Never send it to Spam Click Create Filter Yahoo Yahoo Mail uses a combination of bulk mail folders and filters. If you are not receiving your OpenTable emails, check your Bulk Mail, locate the filtered OpenTable email, and choose This is Not Spam next to the 'Sender' field. Or, to create a fi... read more

What does 'Restoring connection' mean?

Posted on April 18, 2014 by Community
It means that the restaurant is experiencing problems with its internet connection. Technicians are working to restore this connection and bring the restaurant back online as soon as possible, though this may take a few hours to several weeks to resolve. read more