OpenTable Accounts

How do I have my account unlocked?

Posted on March 5, 2014 by Community
There are two reasons why your account may be locked. If you tried unsuccessfully to sign in to your OpenTable account 10 times it will temporarily be deactivated for your safety. Once deactivated even the correct password would no longer work for a short time. Should you experience issues signing-in, even after waiting, you can contact us and we will gladly assist you in restoring access!   When you accumulate four no-show reservations, your account is automatically deactivated. We have established this practice to ensure that our partner restaurants can enjoy the patronage of diners who regularly either honor or cancel their reservations if they cannot make them. Any time a restaurant marks you as a no-show, an email is automatically generated to inform you that your reservation has been marked as such. If you did not receive an ... read more

What is VIP Status?

Posted on March 5, 2014 by Community
Registered users of OpenTable become VIPs once they have honored 12 or more OpenTable reservations within one calendar year. VIP status is granted automatically. Restaurants know you are an OpenTable VIP because your reservation is flagged with a special note. To tell if you have acquired VIP Status, log in to your account. You will notice a "VIP" marker next to your name:   To count how many reservations you need to achieve VIP status, log into your account, click on "Hello!", "My Profile" and "Past Reservations". As long as you book and honor at least 12 reservations within a 12 months period you will stay a VIP Diner! read more

How do I make reservations for others with an Administrative Professional Account?

Posted on March 5, 2014 by Community
In order to make a reservation on behalf of someone else, you must register your OpenTable account as an Administrative Professional. This feature allows executive assistants, travel planners, recruiters, and other administrative professionals to easily make reservations on behalf of others and earn valuable OpenTable Dining Points.     New Accounts: Register as an Administrative Professional   Follow these steps to create a new OpenTable account, and register yourself as an Administrative Professional:   Visit www.opentable.com and click "Sign In" from the upper right hand corner Click the "Create an Account" link, located on the lower portion of the sign in form Fill out the new account form, and check the "I am an administrative professional..." box that is located underneath the form   Once you're regis... read more

Why am I not receiving confirmations and/or other emails?

Posted on March 5, 2014 by Community
Internet service providers (e.g.: Comcast, Verizon, etc.), and email programs (e.g.: Gmail, Outlook, Yahoo, AOL, etc.) easily mistake important messages for junk mail, and will automatically put them in your bulk or junk folder.   If you're missing confirmation emails, or other email communication from OpenTable (including gift cards or password reset emails), the best place to start is by checking your bulk, spam, or junk mail folders. Once you've located the message in your junk folder, create a filter or rule to tell your email program that the message should always arrive in your inbox.   Should you still not be able to find the OpenTable emails, please contact us!  read more

How do I update my personal information?

Posted on March 6, 2014 by Community
To update your personal information, including name, email address, phone number, address, and primary dining location, follow these instructions: Log in to your OpenTable account At the top of the page, click on My Profile Towards the right of the page there are tabs you can select including Account Details and Email Preferences, select the appropriate one Make the appropriate changes, and then click on the red "Update Profile" button to save * If you wish to change your home city permanently, select your new city from the "Primary Dining Location" drop-down box. read more

I forgot my password!

Posted on March 7, 2014 by Community
To reset your password, please follow the instructions below.   From your web browser 1. Go to https://www.opentable.com 2. Click on the "Sign in" link in the upper right of the page 3. Click on the "Forget Password?" link on the sign in page 4. Enter your email address   From your OpenTable iOS App 1. Click on the "Profile" icon in the bottom right of the app 2. Choose "Sign in with OpenTable" 3. Click on the grey "Forgot your password?" link under the password text box 4. You will be taken to our password reset page; enter your email address   From your OpenTable Android App 1. Click on the menu button in the upper left of the app 2. Click "Sign in" 3. Click "Forgot Password? 4. You will be taken to our password reset page; enter your email address read more

How do I create a list of my favorite restaurants?

Last revision March 14, 2014 by JeremyS
To add Restaurants to your Favorites: Click directly on any restaurant you wish to add Click on 'Add to Favorites' located to the right of the restaurant's name     To View your Favorites: Sign in to your OpenTable account At the top of the page, click the drop down next to your name  Click the tab labeled "Favorites" that can be found near the top right of your profile page.  read more

About Concierge Accounts

Posted on November 7, 2014 by Community
Overview OpenTable Concierge is a special type of dining account reserved specifically for verified hotel concierges. This type of account gives the user the ability to make as many reservations as they want, regardless of timeframe, and collect the dining rewards points.    Once you accumulate a certain number of Dining Points, you will be able to redeem them for a Dining Reward, such as a Dining Rewards Gift or an Amazon Gift Card.   Concierge Features Concierge accounts have a variety of ways to search for available tables to fit their demands. Concierge accounts also offers the ability to save ready-reference 'Favorites' folders under titles of your creation, for example, 'Outdoor Dining', 'Posh Brunches', 'Hip Hotspots' and 'Pre-Theater Dining'.   You can run reports, view other concierge activity within... read more

Managing Reservations

What is your no-show policy?

Posted on March 4, 2014 by Community
No-shows are quite disruptive to a restaurant's business, so if any user accumulates four no-show reservations within the same twelve-month period their OpenTable account will automatically be deactivated. To prevent no-shows on your account, make sure that you always modify or cancel your reservation if your plans change.   Failure to honor or cancel a reservationIf you cannot honor your reservation, and you do not cancel online or call the restaurant to cancel your reservation ahead of time, the restaurant reserves the right to mark your reservation as a no-show. Late ArrivalMost restaurants hold reservations for 15 minutes. If your party has not arrived or called via phone within 15 minutes after your reservation time, the restaurant reserves the right to mark your reservation as a no-show or cancellation. Like no-shows, cancelle... read more

What is your cancellation policy?

Posted on March 5, 2014 by Community
You can cancel a reservation online or call the restaurant directly.    We're committed to providing superior quality services to our customers and restaurants.To assist us in maintaining a consistently high level of service with our member restaurants and patrons, customers are encouraged to cancel any reservations that they will be unable to honor at least 30 minutes in advance on the day of the reservation. Please note that some restaurants have implemented a 24-48 hour cancellation policy. If you have any questions please check with the restaurant directly to confirm their policies so you do not get marked as a no-show.   Are there cancellation fees for no-show reservations?   If a credit card is required to book your reservation, you'll see a message like:"This restaurant requires ... read more

Why is my reservation missing in my account?

Posted on March 13, 2014 by Community
Is it possible that you made the reservation over the phone, in person, or under a different email addresses? If you have more than one OpenTable account, please check your other account to see if it might be there.Perhaps the reservation did not go through completely. If you did not receive an email confirmation, then the reservation may not have been completed, for example by clicking the "Complete FREE Reservation" button. An email confirmation is always sent to the email address you provided when making your OpenTable reservation.   If you have an email confirmation of the missing reservation, please click here to contact us. read more

Why do I have to call to confirm some reservations?

Posted on March 15, 2014 by Community
Some of our restaurants do require that you confirm your reservation via phone. This is done to provide a level of security for the restaurant and helps to prevent people from making reservations and then not showing up. read more

How do I view, change or cancel a reservation?

Posted on March 18, 2016 by Community
  OpenTable.com iOS Android    OpenTable.com 1. Please sign in to OpenTable with your email address and password. *If you're not yet an OpenTable member, you can sign up to access your reservation details online, or you can        use the links provided in the Reservation Confirmation Email we sent you.   2. Once you have logged in, simply click on "Hello!" and "My Profile" to open the list of reservations on your account.     3. You will then see the options to Modify or Cancel any of your upcoming reservations on the following page.     4. Once modified or cancelled you will receive a follow-up email informing you of this change.   iOS 1. Sign in to the App by clicking on the "Profile" icon in the bottom left.   2. Click on the "Reserva... read more

Ratings and Reviews

What are OpenTable Ratings & Reviews?

Posted on March 5, 2014 by Community
Ratings and reviews are diner generated content intended to help those visiting OpenTable to find the restaurants that best fit their needs and dining occasion. All ratings and reviews are subject to our review posting guidelines. You can find ratings and reviews for a particular restaurant by visiting the 'Ratings & Reviews' tab on their profile page.   How are OpenTable Ratings & Reviews different from other websites' user reviews?   First and foremost, only diners who have booked and honored a reservation through OpenTable are able to submit ratings and reviews. This guarantees that the person submitting the restaurant feedback has in fact recently dined at the restaurant being reviewed.   Does OpenTable publish negative ratings and reviews on the website?   For restaurants participating in Opentable's R... read more

Submitting Ratings & Reviews

Posted on April 7, 2014 by Community
  After dining, you must complete the Dining Feedback Form you will receive via the email address you provided when making your reservation. Alternatively, registered users can also access the Dining Feedback Form for an honored reservation on the Reservation History tab of their User Profile.   Please note that diners honoring OpenTable reservations at restaurants that are not accepting ratings and reviews may still receive Dining Feedback Forms which are used to provide anonymous feedback to our restaurant partners as well as to generate the OpenTable Diners' Choice lists on our website. It may take a few days after submission for your ratings and reviews to be published on the website.   Community Standards for Ratings & Reviews The presence of diner-generated reviews on OpenTable.com is intended to benefit both the ... read more

Updating Ratings & Reviews

Posted on December 9, 2015 by
To update a rating & review, sign in to OpenTable.com, select 'Restaurants to review' from the drop down list next to your name:    select 'Edit Review' underneath the appropriate reservation:   How can I see if a rating & review has been revised on OpenTable? Across OpenTable there will be a “dined on” date, which is the date the diner actually ate at a restaurant. Then, if the review has been updated there will also be an “updated on” date, which reflects when the original review was updated.     How can I remove a review I have submitted to OpenTable? Only registered users of OpenTable can request their own submitted review to be removed. If you wish to do so, please send an email to reviews@opentable.com with the text of the review and the email address associated with your OpenTable a... read more

Dining Rewards Program

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